I think that the important of being able to run under custom domain was underestimated by Atlasssian. Lots of companies would just not go this way just for this reason alone.
Being able to use custom domain also means that users should be able to migrate from hosted to self-hosted without alienating their users.
We are evaluating ServiceDesk. We liked ServiceDesk because of its integration with Jira.
However, we will most likely go with another provider instead because of just one feature --- custom domain URLs.
I can see requests for this feature going as far back as 2014.
Can't fathom why Atlassian has not fixed it in more than 5 years!
Any progress with this so far? If there's a community forum with specific requests, maybe the vendor could listen and develop the features requested in some years time?
Same needed here too. We cannot run from atlassian's domain forever, and moving back to self hosted version in 2019 is not an option.
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