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Feedback from JPD Evaluation

Michal V
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August 9, 2023

Hello JPD Team, 

We are considering migrating to JPD, so we conducted an evaluation where we attempted to replicate our use cases in JPD. Currently, we use Jira to manage activities in our engineering, and for product management, we rely on Productboard (PB). We synchronize certain fields between them bi-directionally.

I believe this evaluation could be beneficial not only to the JPD team but also to the broader community. 

Where JPD satisfies our needs:

  • Ideas support custom fields, custom measures (e.g. RICE), Insights impact measure, labels, text formatting, custom templates (including tables), attachments (also in comments and insights), comments
  • Solid change log for all important fields on ideas
  • Various relation types between ideas
  • Merging of ideas and support for bulk updates
  • Creator and Contributor roles
  • Integration capabilities with Slack, SFDC, Zendesk, Chrome extension
  • Views and roadmaps over ideas are well-equipped – offering grouping, filtering, fields selection, sorting, organization in the menu, and cards on views
  • Seamless integration with Jira

Where JPD should improve (not blockers):

  • Creator role cannot manage fields (create custom fields, update field values)
  • Multiple product support missing – solvable via a custom field
  • Only basic support for Objectives and Drivers – basic needs solvable via Goals and custom fields
  • Relations between ideas are not displayed on roadmaps
  • Collecting feedback via a dedicated email address is not possible
  • No build-in analytics (e.g. trending ideas last week/month etc.)
  • Limited integration with Jira – fields synchronization capabilities; the recommended automation is not sufficient 

Blockers for our migration:

  • Feedback collection and processing capabilities are insufficient (the most significant blocker):
    • Insight cannot exist without idea linked – creating insights first and linking them to ideas later is not feasible
    • An insight is always part of one idea (like a comment). So if one feedback message contains multiple distinct ideas, it cannot be easily mapped to several ideas.
    • Insights lack the ability to refer to customers that provided the feedback. So it is not possible to list all insights per customer (ideally with linked ideas and their statuses)
    • No insights management exists – no way to list, search, update relations to ideas
    • Only the person that created the insight or admin can update the insight. Creator role is not allowed to do so.
  • No support for hierarchies of ideas. We are using wide and deep (almost 10 levels) hierarchy of categories over features/ideas. Easy navigation and search within the hierarchy are essential to us. The workaround using custom fields or some marketplace apps cannot match the seamless hierarchy support found in PB.

Regarding the blockers, the JPD team indicates they are aware and actively addressing them. Could you provide more insight into the solutions being developed and the anticipated timeline? Generally, we appreciate Atlassian products, so migrating to JPD would be a good step to us. However, the current blockers are preventing us from it. We plan to reassess JPD in November this year.

Thanks & Regards,

Michal

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Jaroslav Fišera August 9, 2023

We faced the same issue with Insights management. Its a crucial part of flow and other tools like Productboard are doing great here. My feel is that JPD is sometimes trying to reinvent the wheel, while some patterns and related specific needs for product work already exist.

For this moment, we just created second JPD project called simply "Insights", with view for general Inbox (collecting feedback from other places through Zapier) and view by Owners / PMs and by Trends (sentiment, topics and labels). You can then use Insight ticket link in Idea ticket Insight section. 

But still, some advanced analytics on insights are completely missing. Anyway, I would be glad at least for having insights as independent entities. That would help a lot. 

As for Objectives, we are currently experimenting with Atlas. There is experimental integration available for early testers, see this post.

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Rohan Swami
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 10, 2023

Hi @Michal V we're glad to hear that you are trying out Jira Product Discovery! There are workarounds available for most of what you are trying to accomplish in the tool. You have quite a long list, would you like to discuss these use cases and your feedback in a call? You can book time in with me through Calendly https://calendly.com/rswami-atlassian/customer-calls

Kind regards,
Rohan Swami
Product Manager | Jira Product Discovery

Michal V
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 10, 2023

Hi @Rohan Swami, Great. I am going to make a booking. Thanks. 

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