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Contributors vs creators licensed contributors?

Hi tanguy or/and community-members of JPD,

We created a group contributors and added 3 users but they are registered as licensed users. We only want to have contributors and 3 creator. What goes wrong? And more important: how do i fix it? 

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Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 23, 2023

Hi @Communitymanager Ingrid van DiVault it sounds like what you did is:

  1. Create the contributors group and add people to it
  2. and then you added access to Jira Product Discovery (User role) to that group. 

Instead you want to:

  1. add the 3 users you want to give product access to to the "jira-product-discovery-users" group
  2. Remove Jira Product Discovery (User role) from the jira-product-discovery-contributors group. Then add your contributors there. 
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Hi @Tanguy Crusson

Yes, your suggestion works! Nice! Thank you!

Hi @Tanguy Crusson , i hope you wil help me again with the same issue. I tried to do all the steps (look at the first picture i think its the correct group and its not added to the usergroep) but when i accept the invite i dont see the project but u see the start.atlassian.com. In my testinggrcustomers is the same experience. What do i do wrong? I want only 3 creators and a lot of contributors but i cannot manage it correctly argh!Schermafbeelding foutmelding tanguy1.jpgSchermafbeelding foutmelding tanguy2.jpgoup with 

Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 10, 2023

What URL are you trying to open?

The link to the project i guess. The url that comes with the Invite-mail:

This is the name of the project: https://divault-community.atlassian.net/

Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 10, 2023

OK - this is not a link to the project but the Atlassian site, which will redirect you to start.atlassian.net. 

To invite people to a project, you have 2 options:

  1. open the project, copy the URL, and send it to the people you want to join (something that looks like https://xyz.atlassian.net/jira/polaris/projects/ABC/ideas/view/123456)
  2. From the project, open Project Settings > Access and invite them from there 

Non of above works :-(

Even with Project access open. This is the invitemail people get when i am inviting them to the contributorsgroup:Handleiding voor communitymanager schermafbeelding 4.jpg

Clicking on the Accept invite is going to the start.atlassian.net. 

Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 10, 2023

OK, yes that makes sense, because when you add then to the group you are inviting them to the site, not the project. You'll probably want to send them a link to the project you want them to participate in

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