Contributors vs creators licensed contributors?

[Communitymanager Ingrid van DiVault]

Hi tanguy or/and community-members of JPD,

We created a group contributors and added 3 users but they are registered as licensed users. We only want to have contributors and 3 creator. What goes wrong? And more important: how do i fix it? 

[Tanguy Crusson]

Hi @Communitymanager Ingrid van DiVault it sounds like what you did is:

1. Create the contributors group and add people to it
2. and then you added access to Jira Product Discovery (User role) to that group. 

Instead you want to:

1. add the 3 users you want to give product access to to the "jira-product-discovery-users" group
2. Remove Jira Product Discovery (User role) from the jira-product-discovery-contributors group. Then add your contributors there. 

[Communitymanager Ingrid van DiVault]

Hi @Tanguy Crusson

Yes, your suggestion works! Nice! Thank you!

[Communitymanager Ingrid van DiVault]

Hi @Tanguy Crusson , i hope you wil help me again with the same issue. I tried to do all the steps (look at the first picture i think its the correct group and its not added to the usergroep) but when i accept the invite i dont see the project but u see the start.atlassian.com. In my testinggrcustomers is the same experience. What do i do wrong? I want only 3 creators and a lot of contributors but i cannot manage it correctly argh!oup with 

[Tanguy Crusson]

What URL are you trying to open?

[Communitymanager Ingrid van DiVault]

The link to the project i guess. The url that comes with the Invite-mail:

This is the name of the project: https://divault-community.atlassian.net/

[Tanguy Crusson]

OK - this is not a link to the project but the Atlassian site, which will redirect you to start.atlassian.net. 

To invite people to a project, you have 2 options:

1. open the project, copy the URL, and send it to the people you want to join (something that looks like https://xyz.atlassian.net/jira/polaris/projects/ABC/ideas/view/123456)
2. From the project, open Project Settings > Access and invite them from there 

[Communitymanager Ingrid van DiVault]

Non of above works :-(

Even with Project access open. This is the invitemail people get when i am inviting them to the contributorsgroup:

Clicking on the Accept invite is going to the start.atlassian.net. 

[Tanguy Crusson]

OK, yes that makes sense, because when you add then to the group you are inviting them to the site, not the project. You'll probably want to send them a link to the project you want them to participate in