Why can't a stakeholder see a published view?

Wendy maple July 16, 2024

We've provided a stakeholder with a link to a published view.  He made a free Jira account (using Gmail) and clicked on the published view link.  He received the attached error.  It appears our setting are correct:

  • all project members can access
  • everyone at 'xx' with the link can access

Many people have access to and can see the published views.  No additional errors have been reported.

Has anyone experienced this issue, and if so, what troubleshooting steps did you take?  Thanks in advance!

JPD.png

1 answer

1 vote
Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 17, 2024

Hi @Wendy maple , can you please confirm that you've added the email address for this stakeholder in the configuration of the publish dialog and you can see them in the list of people with access? Screenshot 2024-07-17 at 18.13.42.png

Wendy maple July 18, 2024

Yes, thank you!  We were able to determine the root cause!

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