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JIRA Discovery Agent v7.0.1.0 installed on Windows 11 but Services is not Restarting

Shabbir Salemwalla
Shabbir Salemwalla
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April 4, 2024

Discovery Agent 7.0.1.0 has been installed on host (Windows 11). System Information is uploading successfully to JIRA Cloud for the first time but does not work thereafter. Checked logs and error shows as below:

"[Normal] Service restart not possible, please check service restart options."

 

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Hermance NDounga
Hermance NDounga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 9, 2024

I think your question is about Asset Discovery, with is a module of Jira Service Management -> https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk

But I suggest to open directly a support ticket https://support.atlassian.com/contact/#/

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Rohan Swami
Rohan Swami
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 4, 2024

hi @Shabbir Salemwalla it looks like you've posted this in the incorrect group. This is the group dedicated to Jira Product Discovery which is a product on Cloud only.

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