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Issues Accessing JPD

Antonio Carvalho April 3, 2024

Hi,

 

I've just created my JPD free account but it keeps redirecting me indefinitely.

My site is vilt.atlassian.net.

 

Thank you!

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Perisic Nikola
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April 3, 2024

Understood @Antonio Carvalho 

Try with clearing the cache, incognito mode and try with the different browser.

Antonio Carvalho April 3, 2024

I was trying in Incognito and with Safari and Firefox, also with no success.

Now I've cleared the cache, and restarted the browser and the behaviour persists, any idea? :(

 

Thank you very much @Perisic Nikola 

Perisic Nikola
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April 3, 2024

Hey @Antonio Carvalho 

I see the issue, try to create a new Atlassian account with the different email address and add the JPD product on that test site.

Currently, there are no reports regarding this issue on Atlassian's site.

Let me know the results.

Antonio Carvalho April 3, 2024

Hi @Perisic Nikola 

It worked with a different user account.

Can you please maybe try to delete the vilt.atlassian.net and I will try to create a new one? Or is there a way to create a new one, maybe this one had an issue...

 

Thanks

Perisic Nikola
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April 3, 2024

Hi @Antonio Carvalho 

Sadly no, I cannot delete the organisation that you have made since I am not the part of the Atlassian. Mainly, the organisation is deleted by you.

Before you do this, using your old account, invite your test account to the instance and add the Jira Product Discovery to their account while inviting them. After you are done with that, try logging in with the test account to access your JPD product. 

 

Antonio Carvalho April 3, 2024

Hi @Perisic Nikola 

That worked, thanks!

After inviting my personal email account I could log in with it, now all is good with the work and org admin account.

 

Thank you very much for your help and support!!

Cheers,

António

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Perisic Nikola
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April 3, 2024

Welcome to the community @Antonio Carvalho 

Where you get redirected? By default you should be accessing the start page with the products listed.

Antonio Carvalho April 3, 2024

Hi Perisic,

It keeps looping in the redirect, at times I can see "Atlassian Account" in the browser tab but after several redirects, it finishes in this URL with the following error message:
https://id.atlassian.com/join/user-access?resource=ari%3Acloud%3Ajira%3A%3Asite%2F38385084-a714-47d5-9ff3-2a9258233f79&continue=https%3A%2F%2Fvilt.atlassian.net%2Fjira

JPDError.jpg

 

Thank you

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