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Cloning Tickets from Service Management Project as an idea in JIRA Project Discovery

niamh_frost
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March 21, 2024

Hi

 

As JIRA Project Discovery is not available in Sandbox I am unable to test this but can you confirm if it is possible to clone tickets from a Service Management Project (JSMP) as an idea in the JIRA Project Discovery (JPD) board? 

If cloning is possible is their a requirement for the issue type (JSMP) to contain the same values of the idea type in the JPD or can the values be mapped. 

Or are there alternative approaches/ways to move the "idea" with the link remaining to show the original request so an audit trail exists?

 

THanks

Niamh 

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Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 21, 2024

Hi @niamh_frost ,

Yes this is definitely possible through an automation. The rule might look something like this:

clone1.jpg

 

  1. WHEN: Issue created
  2. IF: Issue fields condition
    • Project = (select JSM project)
  3. THEN: Clone issue into
  4. Select JPD project
  5. Select Idea (otherwise the automation will fail - JPD only has the issue type "Idea" at this time)
  6. Select any other field(s) you want to copy over
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