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Can external users comment on ideas in Product Discovery?

Yuliia Vyborova March 13, 2024

Can external users (outside of my org) comment and add insights to Product Discovery idea? Where this is managed, on Jira side or by our IT admin?

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Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 13, 2024

Hi @Yuliia Vyborova ,

At this time, Contributors can create ideas - as well add comments, insights, etc. That is outlined in our documentation here: Manage your teams product access

Also mentioned in that doc. explains who is considered a contributor:

Contributors must meet one of the following criteria:

  • Have product access to Jira Software, Jira Service Management or Jira Work Management.

  • Be a member of the contributors group.

^ Regardless, a Contributor needs to exist within your site's admin hub - meaning these external users would need to be added under the site's Users tab / Org.

 

Having said that, JPD will be releasing a Stakeholder role soon (no firm ETA on when this will be). Stakeholders will not need to exist in your Org, and only need an Atlassian account in order to comment and add insights to ideas.

Yuliia Vyborova March 13, 2024

Got it, thanks for response @Nick H !
That means that a customer needs to be added to our org and then they can have access to ideas, right?

Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 13, 2024

@Yuliia Vyborova - Correct.

At this time, in order for any user to be a Contributor (comment, add insights, access ideas), they will need to be added to your Org.

When the Stakeholder role is released, users will only need an Atlassian account to comment, add insights, access ideas (when shared) - and will not need to be added to your Org.

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Moazzem Hossain March 13, 2024

Dear support team,

Thank you very much for your information,  8f you can take the necessary action for solving my issues that would be greatly appreciated. 

 

Kind Regards, 

 

Moazzem Hossain 

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