We are using JiraOps for incident management and are evaluating Opsgenie for sending out alerts and managing on-call schedules.
We have setup multiple affected service (Cloud Infrastructure, Data Delivery, Navigation etc.) in JiraOps and want to make sure the right team gets notified via OpsGenie in case of an incident. I am not able to find documentation / guidance on how to address this use case.
Has anyone used JiraOps (incident management) & Opsgenie (alert & on-schedule) and setup alert based what feature is impacted so the right team is notified rather than everyone.
At the moment, you need to set up a second integration in Opsgenie to automatically send alerts when an incident is reported in Jira Ops. This is not an ideal process at all, so we have a feature request tracking our plans to improve it here: JOPSCLOUD-71.
Please watch that issue for updates.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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