It looks like 'Severity' is a custom field that is created by Jira but I can't see anyway to edit it as it just says 'You can't edit this field'. Definitely think this field should be customisable as different companies classify incidents differently.
I'm going to submit feedback to the team on this.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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