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OpsGenie-to-Jira Ops Severity

Is there a way for the OpsGenie Priority to map to Jira Ops Severity as part of the integration?  Everything currently is coming in as "3 - Minor" and we'd like to change that for certain incidents.

Thanks in advance, Jay

4 comments

I agree - this would be very useful!

Like Jay Graves likes this

We specifically purchased Jira service desk server and opsgenie for the integration (being both Atlassian products) but it's very limited. 

Things that don't sync:

Assigned user

Priorities

Escalations

Attachments

 

 

Priorities are how we control alerts in opsgenie for who to notify and in Jira for SLA's and general scheduling. 

This should be basic, is there any work around?

Any update on this ? The severity is of great importance for us. Sadly opsgenie-jira integration is extremely limited.. 

Like Biza N likes this
Deleted user May 16, 2019

Hi All.. I got the same problem. But I find the way to do this. 

Click Advance and follow the images below. 

However, ensure to drop down the setting fields and add the Jira Password. If not it will give you an error message. 

 

 

 

image (1).pngimage.png

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