At Atlassian Summit in September 2018, we announced our vision of faster incident resolution for IT operations teams, with the acquisition of Opsgenie and the launch of the Jira Ops early access program(EAP). One of the key aspects of our vision for incident management was called out in that blog:
When activity is scattered across many different tools, it’s hard for teams to stay coordinated.
As we’ve spoken to many of you, and started integrating the Opsgenie product into Atlassian, we’ve realized how much better it would be for all our customers – past, present and future – if we could combine the strengths of Opsgenie and Jira Ops into a single product.
So that’s what we’ve done. We’ve taken many of the ideas pioneered in Jira Ops like a unified timeline, standardized postmortems, chat integration – and have begun to bring them into Opsgenie. We’ve also redesigned Opsgenie to look, feel, and work like other Atlassian products.
You can read more about the new and improved Opsgenie in our recent announcement.
First, we’d like to thank all of our early access evaluators who tried out Jira Ops, and especially those of you who have already made it a regular part of your workflow. We know any type of transition from one product to another can be difficult, and we’re here to help you however we can.
The Jira Ops early access program officially concludes today, and the product will be closed for access on June 17th. We are offering a complete migration of your incident tickets from Jira Ops into a new Jira Software project, so you can continue to access and use your incident data after the product is closed. The migration process can be run at a time chosen by the administrator. For most evaluators, it will take less than a minute.
We’ll also be offering an exclusive discount for Opsgenie Enterprise to all Jira Ops evaluators, so you will have no trouble getting started with Opsgenie’s incident management capabilities. To be eligible, you will need to contact Opsgenie Sales for verification and purchase Opsgenie Enterprise before September 1, 2019.
I’ve included some FAQs below, but please ask any further questions on this thread. Our support team is also available to assist with any specific questions or migration needs.
During the Jira Ops early access program, we’ve received a lot of great feedback and I’d like to personally thank all our evaluators for participating and openly sharing your feedback. I truly appreciate everyone who has joined us on the journey so far, and hope you’ll continue with us on this exciting next chapter.
We’ll continue to engage with you through the Opsgenie community – be sure to follow there for any future updates on incident management.
What is happening? What are the key dates?
We’re concluding the Jira Ops early access program and deactivating the product for existing evaluators.
April 10th, 2019 (today) - Jira Ops will no longer be available for new signups or new projects. Migration to Jira Software Cloud is available for Jira Ops project admins, to migrate at a time of their choosing.
June 17th, 2019 - Atlassian will automatically migrate all remaining Ops projects to a corresponding Jira Software Cloud projects. Jira Ops will be deactivated for all evaluators on June 17th. You must have another active Jira Cloud product on your site to continue to access your migrated Jira Ops data after this date.
Why migrate incidents to Jira Software instead of Opsgenie?
Opsgenie is a different product with many different capabilities, so an automated migration would have lost or changed much of the incident data and how you access it. Jira Software provides almost 100% data compatibility with Jira Ops, and can keep your old incident data for posterity after Jira Ops is closed.
Opsgenie is where we recommend tracking your incidents in the future. As well as offering many of the incident management capabilities of Jira Ops, Opsgenie offers a bi-directional sync with Jira Software, to keep alerts or incidents in sync with Jira tickets. We’re continuing to improve this integration and open to your feedback on how to make it work better for your team.
What data is automatically migrated? What isn’t?
Your incident project will be converted into a Jira Software project with the same issue configuration and workflow. Incident issues will remain as “incident” issue type, and have timeline updates converted into comments. Any third party integration data (e.g. linked Slack channel) will be posted as a comment for your reference.
The biggest differences are that hidden timeline updates will no longer be hidden following migration, and integration links/data will be static comments instead of links or panels with live information. In some cases, Jira Ops was only storing an ID to the external system, rather than a link to the complete entity, so only this ID will be available in these cases.
If I don’t have a Jira Software license on my cloud site, what will happen to my Jira Ops data?
We recommend setting up a Jira Software trial on your cloud site prior to running the migration and will prompt you to do so. If you do not have another active Jira Cloud trial or license on your site by June 17th, your site will be deactivated and you will need to contact support to get access to your issues post-migration.
Note that Atlassian’s data retention policy will result in Jira Ops-only sites having data deleted permanently on July 1st 2019, 15 days after deactivation, if you do not have another active Jira Cloud trial or license on your site by this date. We will notify any affected customers via email before this occurs.
What is the best way to get started with Opsgenie?
An administrator can start an Opsgenie trial directly from the “Discover Apps” page in the site administration of your existing Atlassian Cloud product. For more information about Opsgenie, visit https://atlassian.com/software/opsgenie.
Will the same integrations still work in Opsgenie?
Opsgenie has a comprehensive integration with Slack and we’re actively improving the Statuspage integration. Opsgenie also has over 200+ integrations with many monitoring, collaboration, ticketing, and automation tools.
How does Opsgenie integrate with Jira Software?
Opsgenie offers a bi-directional sync with Jira Software, to keep alerts or incidents in sync with Jira Software tickets as needed. We’re continuing to improve this integration and open to your feedback on how to make it work better for your teams.
Please ask below, and we’ll do our best to answer them. You can also raise a support ticket if your question relates to something very specific, or you’d like to share a private message with our team.
Updated on April 17th - extended Jira Ops deactivation date from May 15th to June 17th.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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