Jira Ops Early Access Program Update #5: Why we’re reading every ticket you send us

Welcome to your weekly Jira Ops Early Access program update, where we’re sharing news and updates on Jira Ops progress as we work toward our 1.0 release. If you ever want to drop us feedback or ideas, you can leave a comment on this post or shoot us an email: jira-ops-feedback@atlassian.com.

And you can learn more about Jira Ops and start using it for free right here.

For previous updates:

New and improved: Head straight to open incidents

Last week we shipped a small but helpful improvement to the Jira Ops UI. You’ll now be taken directly to the 'Open incidents' list whenever you visit your Jira Ops project.

Why ‘Open Incidents' instead of some other view? Because this is where the action is, and seconds matter when a service is down.

The improvement comes directly from customer feedback. We’re reading every bit of feedback you send in and constantly looking for those small improvements that make a big impact. Send us feedback at jira-ops-feedback@atlassian.com.

Tip: Add Slack messages to the timeline, watch them slide in to the exact right spot

Here’s a cool Jira Ops tip. Did you know if you add Slack messages to the Jira Ops timeline, the message always slides in to the timeline exactly where it happened during the incident?

So even if you add something to the timeline hours or days later, pushing it to Jira Ops means it shows up at exactly the right chronological order relevant to the incident.

This is really helpful as you prepare for a postmortem meeting. You can go through the incident channel in Slack and send over any important messages that might have not gotten captured during the incident. When you review the timeline during the postmortem – you can look through all the messages and activity in chronological order.

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A well-written postmortem

Shout out to our friends at GitHub, who published an excellent postmortem on a recent incident. When teams share great postmortems, the whole industry benefits.

Check out the new OpsGenie look

If you haven’t seen the new OpsGenie look, check it out. We think Atlassian blue looks great on them.

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You also might have seen some of our new OpsGenie advertisements out in the wild. If you spot one, Tweet a picture to @JiraOps and we’ll send you some swag :). 

Onwards,

Matt

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