Jira Ops Early Access Program Update #3: A closer look at Jira Ops & Slack

[#1]

Welcome to your weekly Jira Ops Early Access program update, where we’re sharing news and updates on Jira Ops progress as we work toward our 1.0 release. If you ever want to drop us feedback or ideas, you can leave a comment on this post or shoot us an email: jira-ops-feedback@atlassian.com.

And you can learn more about Jira Ops and start using it for free right here.

For previous updates:

• Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

• Jira Ops Early Access Program Update #2: Let’s talk severity levels

Jira Ops & Slack: A perfect match for incident management teams

With work underway on our new integrations (like Zoom and Confluence), I thought I’d give you a closer look at one of our native integrations: Slack.

Chat is where the action happens during incident response. At Atlassian, we have a dedicated channel for every incident. Meaning we start with a new channel when the incident kicks off, and only use it for responding to that incident. This ensures we only alert the right people and keep the conversation focused on the incident.

With the Slack integration, you can open an incident channel directly from the issue.

Now the channel is linked to from your issue, so new incident responders can easily find the conversation.

Anyone who’s been in an incident channel knows they get really noisy. It can be easy for key messages to get lost in all the chatter. So we made it easy to click a button to pin any specific message back to the timeline on Jira Ops.

Come see us at re:Invent!

Are you heading to AWS re:Invent in Las Vegas next month? We’ll be at the Atlassian and OpsGenie booths giving Jira Ops demos and taking all of your questions.

Stop by and say hi if you’re going to be there! Or send us an email if you want to arrange a time to connect.

Let’s connect at re:Invent

Keep your pumpkins fresh with Jira Ops, Statuspage, and Opsgenie

Our friends in Atlassian support engineering spun up a fun and creative use case for Jira Ops. They built an incident workflow that tracks the health of a pumpkin and alerts team members if the gourd starts to rot. Pretty spooky stuff, guys.

Pumpkin monitoring

Onwards,

Matt

[Peter Bengov]

Hi Matt, love this functionality. QQ here - is there a way to link an existing channel instead of creating a new one? Thanks