It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Ops Early Access Program Update #3: A closer look at Jira Ops & Slack

Welcome to your weekly Jira Ops Early Access program update, where we’re sharing news and updates on Jira Ops progress as we work toward our 1.0 release. If you ever want to drop us feedback or ideas, you can leave a comment on this post or shoot us an email: jira-ops-feedback@atlassian.com.

And you can learn more about Jira Ops and start using it for free right here.

For previous updates:

Jira Ops & Slack: A perfect match for incident management teams

With work underway on our new integrations (like Zoom and Confluence), I thought I’d give you a closer look at one of our native integrations: Slack.

Chat is where the action happens during incident response. At Atlassian, we have a dedicated channel for every incident. Meaning we start with a new channel when the incident kicks off, and only use it for responding to that incident. This ensures we only alert the right people and keep the conversation focused on the incident.

With the Slack integration, you can open an incident channel directly from the issue.

7b226531-3cac-4e8a-be94-521c1232a13b.gif

Now the channel is linked to from your issue, so new incident responders can easily find the conversation.

a67fd6e1-78b3-45d4-a67e-db8fb39123fc.gif

Anyone who’s been in an incident channel knows they get really noisy. It can be easy for key messages to get lost in all the chatter. So we made it easy to click a button to pin any specific message back to the timeline on Jira Ops.

19344fb2-f86f-456a-8136-67e7e843c74b.png

Come see us at re:Invent!

Are you heading to AWS re:Invent in Las Vegas next month? We’ll be at the Atlassian and OpsGenie booths giving Jira Ops demos and taking all of your questions.

Stop by and say hi if you’re going to be there! Or send us an email if you want to arrange a time to connect.

Let’s connect at re:Invent

Keep your pumpkins fresh with Jira Ops, Statuspage, and Opsgenie

Our friends in Atlassian support engineering spun up a fun and creative use case for Jira Ops. They built an incident workflow that tracks the health of a pumpkin and alerts team members if the gourd starts to rot. Pretty spooky stuff, guys.

Pumpkin monitoring

Onwards,

Matt

1 comment

Peter Bengov Community Leader Jan 09, 2019

Hi Matt, love this functionality. QQ here - is there a way to link an existing channel instead of creating a new one? Thanks 

Like Mayuko Hayashida likes this

Comment

Log in or Sign up to comment
Community showcase
Asked in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

10,576 views 23 17
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you