Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration


Thanks for signing up for Jira Ops!

I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates with you via this weekly update. If you want to drop us a quick note with any feedback or ideas, you can leave a comment here or shoot us an email: jira-ops-feedback@atlassian.com.

Welcome to the Jira Ops EAP

Our Early Access Program for Jira Ops means you get free access to try out the product and you’ll see new features as soon as they’re available. We decided to make our early versions available because we believe they’re already useful and an improvement compared to the way many teams manage incidents today.

On the road to our 1.0, we’ll be looking for your help by sharing any feedback, spotting bugs or suggesting features, and letting us know how it’s working for you. Our EAP is free to access, but we plan to start charging for Jira Ops in mid-2019 once we are feature-complete. We’ll inform you a few months in advance so you can plan ahead.

Our first request: if you have spent some time playing around with Jira Ops already, please let us know your thoughts by filling out our evaluator survey. We’ll be sending out some swag to one lucky survey respondent. Thanks a million!

Take the survey

Up next: Incident postmortems

We're working hard on new features, and incident postmortems is the first one we're highlighting. We have big plans for postmortems in Jira Ops, with a seamless Confluence integration to publish and track postmortems for major incidents.

Your postmortem and incident follow-up process is critical for preventing repeat incidents, so this is a crucial feature for us to get right. To make sure we build something that works for you, we want to learn how you run and track postmortems.

If you have time for a quick chat or to answer a few questions, just reply to this email with some info about your team and we’ll line up a time to chat.

Let's talk postmortems

Our next integration: Zoom for video war rooms

In the heat of an incident, jumping into a video call with your team can rapidly speed up communication and lead to quicker resolutions.

That’s why we’re excited to announce our next integration for Jira Ops, Zoom, the global leader in cloud-based video communications. Atlassian just announced a new partnership with Zoom, and first on our list is a Jira Ops integration.

By integrating Zoom into Jira Ops, teams will be able to collaborate in real time video right from Jira Ops. We plan to have the integration ready for you by the end of 2018. We’re still mapping out the details for the integration so stay tuned for updates. And check out more details in our blog post.

Learn more about Zoom + Jira Ops

P.S. If you’re using Zoom already, we’d love to chat. Hit us up over email!

Available now: Atlassian’s incident handbook

In all the buzz around the Jira Ops release, you might have missed that we also opened up our incident processes to help teams everywhere better manage incidents at scale. This includes stuff like:

  • Incident roles - what does an incident manager do? Comms lead?

  • Incident process - when is an incident resolved? How do you drive an incident to resolution? What happens after?

  • Postmortems - how can you make sure you follow up on incidents so they don’t reoccur?

Our handbook is jam-packed with hard-earned wisdom from tens of thousands of incidents at Atlassian. Be sure to take a look.

Check out the handbook

Onwards,

Matt

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