Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira for iOS - Request - Ability to Move Issue to a Different Project (i.e Change Issue Key)

Hi, the title basically says it all but it would be extremely beneficial for myself and my team if the ability to move requests to different projects as needed could be developed for Jira Mobile (I use iOS). 

If implemented (along with the bug fix to allow for Request Types to be edited which I've been told is coming), I would be able to use Jira for iOS for the vast majority of my JSD work, which would be awesome!

 

Thanks,

Evan

(posted this in the wrong place before sorry)

1 answer

0 votes

Hi! 

Could you share your use case, please? 

Maybe product management team will be happy to read about that

This would be for tickets accidentally escalated to the wrong queue. Our end users submit tickets to the IT queue, and based on the nature of the issue, I will escalate it to either the DEV, ERP, or SYS queue. However sometimes a ticket is later deemed to belong to belong to a queue different from the one it was escalated to, and so on Jira (web) I will move the issue to the correct Project, i.e. I will change the Issue Key. 

The inability to edit this on Jira Mobile is disappointing, though not as much as the inability to edit the Issue Type, where for example we have “Problem”, “Feature Request”, “Functionality Question/Request”, etc. is actually of greater concern, as this field needs changed far more often as it is defined by the user in the initial IT ticket that they submit. I will put in a separate request for this, I had meant to do so first as I would much rather see the ability to edit the Issue Type field on Mobile added first. 

Like Gonchik Tsymzhitov likes this

Thanks for your feedback @Evan Gilner,

I believe you've received the fix for the request-type change? Moving issues between projects, however, is unfortunately not something on our roadmap for feature implementation. Moving them between queues can be done, but not (at this stage) between projects. We'll continue taking on-board feedback, though. We highly value your thoughts and suggestions.

Keep up the great work!

Like Gonchik Tsymzhitov likes this

Hi @Hannah McKenzie,

Thanks for the reply! You are correct, I am now able to edit the Request Type on Jira for iOS, however I am still unable to edit the Issue Type, which I somehow did not realize at the time I made my post about the Request Type not being editable. See screenshot:

206A6313-E67C-49AB-B8E1-2ADF7A1BA0C7.jpeg


I know this post was regarding the ability to move issues into different projects but if you are not currently planning on implementing that is fine. It is actually far less important to me and my company than the ability to edit the Issue Type.  My mistake for not creating a separate post about that issue; if you would like me to do so I certainly can. 

Hi @Evan Gilner, are you able to edit the same project's issue type via web? If yes, then that may be a bug in the app. Let me know, and I'll pass it onto the team so they can investigate asap.

@Hannah McKenzie Yes, I am able to do so via the web. For some reason the functionality does not work within any of our projects on Jira for iOS. As you can see there is no “>” to the right of the ‘Issue Type’ line, and tapping it does nothing. 

@Evan Gilner hmm that's odd indeed! I have passed it onto the team and they're going to check it out asap. Thanks for letting us know, and apologies for the inconvenience! 

@Evan Gilner When you edit the issue type via web, are you doing it by clicking on the issue type icon next to the issue key? Or is it by a different method, such as selecting 'Move' from the dropdown menu?

Thank you I appreciate it! I am able to edit the Issue Type on web via either clicking in the Issue Type field on the right hand side of the screen, or via ‘move’ in the drop down menu. 

@Evan Gilner To make sure I understand, is this via the backlog, when you select an issue and the issue's details appear in a panel on the right of the screen? That's where you're able to select the issue type icon and edit it?

My apologies, I'm not sure what screen you're referring to when you talk about the backlog, are you talking about the alternate search view where you can scroll through your results on the left side and see your selected issue on the right side (like in an email app)? 


Anyways it seems like I misspoke, and there is actually no 'Issue Type' field exposed (or able to be exposed I believe) within the Issue form fields on the right side of the Issue View. To change this I must select 'Move' from the 3-dot menu where you are also able to move the Issue to a different Project.

Hi @Evan Gilner, that's my mistake, I'm mixing up Jira Service Management with Jira Software (hence the reference to a backlog!). Apologies. So it seems in this case, the field has been configured to not be editable, however even when the field is configured that way, you can still 'move' an issue and simultaneously change the issue type; that's not a bug. Hope that clears things up smile

Thanks again for the great feedback! Let me know if you have any other concerns.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

269 views 8 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you