As an IT professional, overseeing many requests, services and stakeholders is stressful. Jira Service Desk requests could range from easy to complex. Often there are multiple layers of people to collaborate with. Getting to resolution require patience, persistence and collaboration.
We’ve built native iOS and Android apps to give you the speed and flexibility to adapt.
Leave heavy laptops, spotty Wifi connections and long boot times behind:
Better flexibility through queues and issue access anywhere, anytime.
Instant communication with your team and customers.
Real-time notifications speed for quick response and resolution.
Join very happy customers and get more done:
2M+ installs across all devices
4+ star ratings from happy Jira users
2x more issues resolved by Jira users using mobile apps, over the average user
25% faster Jira performance in the Jira mobile apps, over web
All these and more, so download the apps on iOS and Android today!
Flexibility on how you want to work through queues and filters
Atlassian’s internal IT and business departments use Jira Service Desk everyday to manage incoming customer requests or problems.
Staff utilise the Jira app to gain flexibility. Working hours and styles are more fluid nowadays especially in a global environment where you could be servicing internal or external customers in other timezones. Having the Jira apps help you manage your work based on your individual work lifestyle.
Staff can see outstanding requests and queues through the Jira app. Users can choose to answer or escalate them in their own time, on the device they prefer, whilst still meeting team goals or prescribed SLAs. People often set custom filters or queues depending on the service tiers. In the Jira app, all those are also supported so you can carry your IT service desk anywhere and anytime.
For operations, support or sales staff on the field, it’s super critical that they can raise requests and communicate with HQ and relevant teams. You might be working onsite or with a client. With the Jira app, you can keep track of everything that your customers need, wherever you may be.
Stay connected with customer and your service desk team
In order to the root cause of the problems, there might be many back and forths that need to happen with the customer and the team. To make sure we’re delivering high satisfaction and timely resolutions, we have to work together with many people to sort all this out.
The app provides you with real time updates to your requests. As customers and team members hop on and identify problems, you can hop on requests right away. Our staff often jot down details within the Jira app after a call with the customer or team member.
You can share responses with customers or make internal comments within the Jira app, giving you the flexibility to act when you need to. On top of that, you’ll be able to approve, edit request types, add participants and associate organizations anywhere and anytime.
We’ve built in some great features for IT professionals members to manage their queues based on their individual work lifestyles. We’re just getting started.
We’re just getting started. Make sure you download the apps on iOS and Android apps today.
While you're here, let us know – what tips and tricks do you have for IT professionals using Atlassian products?
As project or tech lead, life is super busy and work is super chaotic. You’re in meeting after meeting after meeting. You’re juggling a lot of jobs and tasks in and out of the office. You need to sta...
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