It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Jira Cloud Mobile Apps: All day productivity for IT professionals Edited

As an IT professional, overseeing many requests, services and stakeholders is stressful. Jira Service Desk requests could range from easy to complex. Often there are multiple layers of people to collaborate with. Getting to resolution require patience, persistence and collaboration.

We’ve built native iOS and Android apps to give you the speed and flexibility to adapt.

Leave heavy laptops, spotty Wifi connections and long boot times behind:

  • Better flexibility through queues and issue access anywhere, anytime.

  • Instant communication with your team and customers.

  • Real-time notifications speed for quick response and resolution.

Join very happy customers and get more done:

  • 2M+ installs across all devices

  • 4+ star ratings from happy Jira users

  • 2x more issues resolved by Jira users using mobile apps, over the average user

  • 25% faster Jira performance in the Jira mobile apps, over web

All these and more, so download the apps on iOS and Android today!

Flexibility on how you want to work through queues and filters

Atlassian’s internal IT and business departments use Jira Service Desk everyday to manage incoming customer requests or problems.

Staff utilise the Jira app to gain flexibility. Working hours and styles are more fluid nowadays especially in a global environment where you could be servicing internal or external customers in other timezones. Having the Jira apps help you manage your work based on your individual work lifestyle.

Staff can see outstanding requests and queues through the Jira app. Users can choose to answer or escalate them in their own time, on the device they prefer, whilst still meeting team goals or prescribed SLAs. People often set custom filters or queues depending on the service tiers. In the Jira app, all those are also supported so you can carry your IT service desk anywhere and anytime.

For operations, support or sales staff on the field, it’s super critical that they can raise requests and communicate with HQ and relevant teams. You might be working onsite or with a client. With the Jira app, you can keep track of everything that your customers need, wherever you may be.

Screen Shot 2020-03-20 at 9.51.18 pm.png

Stay connected with customer and your service desk team

In order to the root cause of the problems, there might be many back and forths that need to happen with the customer and the team. To make sure we’re delivering high satisfaction and timely resolutions, we have to work together with many people to sort all this out.

The app provides you with real time updates to your requests. As customers and team members hop on and identify problems, you can hop on requests right away. Our staff often jot down details within the Jira app after a call with the customer or team member.

You can share responses with customers or make internal comments within the Jira app, giving you the flexibility to act when you need to. On top of that, you’ll be able to approve, edit request types, add participants and associate organizations anywhere and anytime.

Screen Shot 2020-03-20 at 9.52.15 pm.png

We’ve built in some great features for IT professionals members to manage their queues based on their individual work lifestyles. We’re just getting started. 

We’re just getting started. Make sure you download the apps on iOS and Android apps today.

While you're here, let us know – what tips and tricks do you have for IT professionals using Atlassian products?

0 comments

Comment

Log in or Sign up to comment
TAGS
Community showcase
Posted in Jira Mobile and Desktop Apps

Jira Cloud Mobile apps: All day productivity for team leads and project leads

As project or tech lead, life is super busy and work is super chaotic. You’re in meeting after meeting after meeting. You’re juggling a lot of jobs and tasks in and out of the office. You need to sta...

619 views 0 1
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you