Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

GTJ does not allow me to sign in. Is there another way?

Hello all,

I am trying to sign in to my iPhone app (I've also tried this with Android) but GTJ just doesn't recognise me. This include the Jira Extension on my Chrome browser. All my collegues can sign in no problem. Any ideas what I can do? 

I've asked the admin and she couldn't help as everything is authenticated with Google. The message I keep getting is "You don't have an Atlassian Jira site to connect Google To Jira - GTJ to". I've also checked in account details and I do under apps!


1 answer

1 accepted

0 votes
Answer accepted

@Utsav Gajjar I think you need to raise a support ticket. These type of questions requires the support team to investigate how your instance is configured. 

Can you please do that?

Will do, thanks Carlos

Hi @Carlos Khatchikian , that link only allows me to 'explore the community' or 'view documentation'. I've asked my admin and she gave me the same link. Is there a specific page I can submit a ticket? Thanks n advance!

You need to login and then it will let you log a ticket

Suggest an answer

Log in or Sign up to answer
Community showcase

The benefits of using Jira in different departments

Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of you...

139 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you