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Can one mail server create new issues for multiple projects?

Alfredo Lagrosa April 13, 2023

When a new email arrives in our default cloud, and only, mail server, can I create multiple mail handlers that will create new issues and comments for different existing projects?

If yes, can you provide examples?

Specifically, I'm hoping a "Custom mail handler option" can help create a new issue or add a comment in an existing project.
(https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/)

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Nic Brough -Adaptavist-
Community Leader
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April 30, 2023

Yes, you can create multiple handlers, but they will all need to be reading separate email in-boxes, and configured separately for each different project.

That's unless you want to code one for yourself, or add an app that can be more clever about the processing (reading the content to determine project for example)

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