what happens if an email account that is not added to jira raise a request

I configured my JIRA's Customer Permissions (Who can raise requests?) to Customers who are added to the project.

But I want to know what if somebody who isn't added to the project has raised a request? Do we have any logs to find out what happened to that email?

2 answers

1 accepted

1 vote
You can check the logs by following these steps:
  1. Login with a JIRA Administrator account.
  2. Click on the Cog icon from the top right corner > Applications.
  3. Click on Email Requests on the left menu, under JIRA Service Desk section.
  4. Click on View Log on the right side.
  5. Click on Processing log.

Hope it helps.

Hey Ignacio Pulgar,

 

Thank you very much it is really helpful.

 

Cheers

Raman

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