we are using JIRA for change management and we want to use it for incident management to extend it for Incident what is the process?

 

1 answer

You would need to create new workflows and issue types. But Atlassian already provide some of this in the marketplace.

Check out https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.incident/server/overview

Regards

Chris

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GetJirified - Help and support for JIRA Admins

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Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

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