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view knowledge base article in service desk issue

Stuart Worley Jun 29, 2016

This question is in reference to Atlassian Documentation: Serving customers with a knowledge base

Hi

When a agent views a Service desk ticket /issue from within the serive desk rather then the portal I though it would automatically search and show related topics. Its all linked up fine and I can create articles from the tickets.

 

I guess i am looking for that it display any related articles against either the summary words or description.

 

Cheers

Stu

1 answer

0 votes
Nic Brough [Adaptavist] Community Leader Jun 29, 2016

It's not implemented yet, but it's on the way.

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