This question is in reference to Atlassian Documentation: Serving customers with a knowledge base
When a agent views a Service desk ticket /issue from within the serive desk rather then the portal I though it would automatically search and show related topics. Its all linked up fine and I can create articles from the tickets.
I guess i am looking for that it display any related articles against either the summary words or description.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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