This question is in reference to Atlassian Documentation: Serving customers with a knowledge base
When a agent views a Service desk ticket /issue from within the serive desk rather then the portal I though it would automatically search and show related topics. Its all linked up fine and I can create articles from the tickets.
I guess i am looking for that it display any related articles against either the summary words or description.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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