a user in a project with other members, he is not getting notification by email when someone tagged him in a ticket but all other members in his groups are got notified by email.
You can check, why the user does not receive a notification in the Notification Helper.
Open an issue, from which the user did not receive a notification, and choose the Notification Helper in the Admin menu list. Then enter the username and the action.
You can find more info here:
I have checked the Notification helper but no option belong to the tagging notifications as you can see in the attached screenshot:
Then checked the Notification schema but also no option belong to the tagging notifications issue.
Finally, I have checked JIRA Community and hope will get a solution.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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