Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

user not get notified on email when tagged in a ticket

a user in a project with other members, he is not getting notification by email when someone tagged him in a ticket but all other members in his groups are got notified by email.

3 answers

@Ismail Alghaniem


Hi Ismail,

did you check that the email_address of the user is correct?

Is that a specific behaviour in that project or reproducable for other projects as well?




I have checked the groups for all of a three other users with the mentioned user and all are in mutual groups.

That's not what Kurt asked.  He asked you to check that the email address of the user is correct, and if emails were working differently in other projects.

Thank you for clarifying Nic, 

I have checked the email and he hasn't notified when tagged with all projects which he is working on.

Then the emails are being killed by your email servers or they're going into his spam folder.

Sorry Nic,

the email still working successfully for all options like creating issue and updating ... etc but not for tagging, also the spam folder was the first choice to investigate the issue and it's empty.

If other people are getting notifications about it and he is not, but he's getting other emails, then there's something on your email server stopping them.

0 votes

You can check, why the user does not receive a notification in the Notification Helper.

Open an issue, from which the user did not receive a notification, and choose the Notification Helper in the Admin menu list. Then enter the username and the action.

You can find more info here:

I have checked the Notification helper but no option belong to the tagging notifications as you can see in the attached screenshot:

Screenshot from 2018-04-02 10-52-12.png

Then checked the Notification schema but also no option belong to the tagging notifications issue.
Finally, I have checked JIRA Community and hope will get a solution.

We are having the exact same issue with one of our users. Anyone solved this? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,917 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you