unable to update profile

I did a search on the support site but do not get a hit–so I apologize if this question has been answered already. 

When we try to update our user preferences (profile), we receive the following error:

The JIRA server could not be contacted. This may be a temporary glitch or the server may be down.

Close this dialog and press refresh in your browser

--------------------

However, we can access JIRA just fine.  I found similar messages received for other tasks that point to a plug-in issue and to stop and start JIRA. Not sure if that would apply here.  Thank-you for any assistance.

1 answer

Hi Rick,

you shoud reindex JIRA

If that will not help check the available space on disc

You can also restart jira

 

Michal

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