standard work log report for customers



We would like to offer our clients a standard worklog report electronical within JIRA servicedesk or within the servicedesk portal .

As far as i have seen, i can not add worklog information in the servicedesk reports of JIRA.


Are there other ways to let out customers now, on which issues we have worked with some detail information from each work log (e.g. activity type).


For us, it is very important, that our customers can view their reports electronical without the need for us to create a excel or pdf.


Thank you.

1 answer


ictime is currently not enabled to support JIra servicedesk. So there are no service desk specific features implemented in ictime. Support for JIRA servicedesk is on the road map. We will consider your requirement for the JIRA service desk support within ictime. 


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Jan 15, 2019 in Statuspage

Introducing Statuspage Getting Started guides! First up: What is Statuspage?

Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...

259 views 4 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you