retrieve a jira backup

Hello, I kicked off a JIRA backup from the cloud with the intention of restoring it in a new instance.  The browser never displayed the zipped folder after all the extraction and processing though so I had no way to get the backup file.  I went ahead and tried another backup but said I was limited and couldn't run for another day or so.

I then went and did a little reading and though I might be able to get the backup somewhere so I tried webDav.  When I connected from explorer I just saw two directories backupmanager and dump files, both of which were empty.  

Is there a different place I can access my backup or do I just have to wait a day and try again?

Thanks!

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