I have a permission problem on my support desk JIRA project.
If I go on Requests page I can see only one ticket and even the administrator.
And if a user create a ticket and he share the URL with another collegue, he cannot see it
Please could you help me?
In attachment a result of the requests page query.
On the requests page you can only see the requests that you have created, or requests where you have been added as a request participant.
So, if one user creates a request and gives the URL for that request to a colleague, then it is by design that the colleague will NOT be able to see the request. The colleague must be a request participant first.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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