requests page show onlly one ticket


I have a permission problem on my support desk JIRA project.

If I go on Requests page I can see only one ticket and even the administrator.

And if a user create a ticket and he share the URL with another collegue, he cannot see it

Please could you help me?

In attachment a result of the requests page query.


image2016-5-9 10:35:40.png

1 answer

On the requests page you can only see the requests that you have created, or requests where you have been added as a request participant.

So, if one user creates a request and gives the URL for that request to a colleague, then it is by design that the colleague will NOT be able to see the request. The colleague must be a request participant first.

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