I have a permission problem on my support desk JIRA project.
If I go on Requests page I can see only one ticket and even the administrator.
And if a user create a ticket and he share the URL with another collegue, he cannot see it
Please could you help me?
In attachment a result of the requests page query.
On the requests page you can only see the requests that you have created, or requests where you have been added as a request participant.
So, if one user creates a request and gives the URL for that request to a colleague, then it is by design that the colleague will NOT be able to see the request. The colleague must be a request participant first.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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