requests page show onlly one ticket

Hi,

I have a permission problem on my support desk JIRA project.

If I go on Requests page I can see only one ticket and even the administrator.

And if a user create a ticket and he share the URL with another collegue, he cannot see it

Please could you help me?

In attachment a result of the requests page query.

 

image2016-5-9 10:35:40.png

1 answer

On the requests page you can only see the requests that you have created, or requests where you have been added as a request participant.

So, if one user creates a request and gives the URL for that request to a colleague, then it is by design that the colleague will NOT be able to see the request. The colleague must be a request participant first.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

748 views 5 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot