quotation marks being changed to question marks

When text is being copied from Microsoft Outlook and pasted into the issue description, text that has quotation marks is being converted to question marks. Any idea why this is happening and how I can fix the issue?

Encoding Info:

System Encoding:              ANSI_X3.4-1968
webwork.i18n.encoding:    UTF-8
file.encoding.pkg:               sun.io
sun.io.unicode.encoding:   UnicodeLittle
sun.jnu.encoding:               ANSI_X3.4-1968

1 answer

0 vote
Joe Pitt Community Champion Jan 30, 2017

I've seen similar behavior. Outlook uses MS Word as the default editor and it, by default, uses 'smart quotes' which are the curly ones. when you copy/paste it looks right, but the database doesn't understand it and converts it to other characters. Oracle converts to a string of odd characters depending on if it is left/right, single, or double quotes. Usually if you overtype the quotes in the data entry box the application puts the normal ANSI characters in. Another option would be to change the editor for outlook to text.

Thanks Joe. Doesn't sound like you can make changes in JIRA directly. Would you know of any add-ons that could help?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

86 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you