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"Project Import" feature unavailable

Kashyap
Kashyap October 17, 2016

We are trying to import a project from our JIRA Server instance to an existing JIRA Cloud instance. However, we want to make sure the settings / issues / projects on the existing JIRA Cloud instance are not deleted / overwritten.

The instructions provided here show just what we want to do:
https://confluence.atlassian.com/adminjiraserver071/restoring-a-project-from-backup-802592982.html

However, System > Project Import feature is unavailable.

Please help!

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Tarun Sapra
Tarun Sapra
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October 17, 2016

Hi Kashyap,

 

You are reading the wrong article, it's about restoring a project from server to server or from cloud to server, but your case is from server to cloud. For that you need to read here - https://confluence.atlassian.com/cloudkb/project-import-from-jira-server-to-jira-cloud-691012062.html

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Tarun Sapra
Tarun Sapra
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Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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October 17, 2016

Also, you can vote here as well - https://jira.atlassian.com/browse/JRA-31806

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