"Log in as user" greyed out

When trying to setup a dashboard for a user, I realised that I could not "login as user" for any user in our JIRA Cloud environment.


How can I enable this option?

1 answer

@Alexandre Luca, are you admin?

As far as I’m concerned only admin users can login as user. 

Step by step:

  1. Go to site adminstration
  2. Click on User's name
  3. Click on Log in as user


Lemme know if this solve the problem or you can't see the "Log in as user" button. 

@Alexandre Luca, did it help you? 

It did! I played around a bit further, and saw that you can't login as people identified as "Site admin".

Thanks for the help.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published Monday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

466 views 7 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you