I have a problem with a comments of the customers.
When I notify you through the ticket, an email arrives, you have 2 options to answer me: 1.- clicking on the link that takes you to the portal to create tikets or add comments and 2.- respond to normal email.
well, with the first option I have no problems write a comment and in the comments of the incident it appears that the client has written a comment and share what he has written, but when the client responds as a normal email, in the tikets it appears that theclient wrote a comment but nothing of what the client wrote appears
thank you very much
Please verify that the mail handler is configured as Create a new issue or add a comment to an existing issue
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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