org.postgresql.util.PSQLException: ERROR: relation "AO_B9A0F0_APPLIED_TEMPLATE" does not exist

we are unable to setup JIRA, we have this error when crating new project :

org.postgresql.util.PSQLException: ERROR: relation "AO_B9A0F0_APPLIED_TEMPLATE" does not exist

 

6 answers

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Vasiliy Zverev Community Champion Jan 31, 2017

OA tables are for plugins. Go to admin panel / System / Plugin data storage. Here you can find plugin which uses this table. 

Then: 

  1. check that plugin version is compatible with JIRA version
  2. you have valid licance for plugin

Other option - database is not supported by JIRA. Here is list of supported databases: https://confluence.atlassian.com/adminjiraserver072/supported-platforms-828787550.html

 

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how we can see the correct licence version ? I've just à Jira software licence and nothing else.
We use the last on 7.3 bin version 

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We have a valid licence for JIRA SOFTWARE.

How can we see if this plugin is valid for this lcence ? we have just found a list of plugins...

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Vasiliy Zverev Community Champion Jan 31, 2017

First of all - AO tables are for plugins. Since first to do is find out which plugin this table belongs to.

Go to admin panel/System/advanced and select "Plugin Data Storage". Find this table here and get plugin it belongs to.

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Finally, the solution is in the configuration files of Postgresql.

You need to give this inofrmation :

SET search_path TO myschema,public;

 

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Thanks - We faced the same issue while trying to hook up an Azure postgresql db service to a Jira instance

It is related to this issue: https://jira.atlassian.com/browse/JRASERVER-64886

We used 

"ALTER DATABASE <database_name> SET search_path TO schema1,schema2;"

 

The search_path parameter sets the order in which schemas are searched using non-qualified object names.

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