If you configured all basic outgoing emails setup correctly, Please verify the notification events and helper,
Steps need to be followed,
The Notification Helper can you help figure out why a user didn't get an email notification when a comment was added. It's available from the view issue page, the issue navigator, and from JIRA Administration.
Suzanne,
you may need to check
1) System - Outgoing mail, SMTP Mail Server settings
2) System - Mail Queue/Error Queue
3) System - Logging & Profiling, Enable the Outgoing Mail log.
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