Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

@mentions or assigned tickets not generating emails

Hello,

I have noticed for a few months now I do not receive emails when someone mentions me on Jira tickets as well as when I get assigned to work on Jira tickets.

This sometimes end up in me missing replying to time critical tickets.

I receive emails from other external(non-org) sites so i don't think that's an issue. I've also setup my account settings and global settings all to include my right email address and mentions selection for notifications.

Would appreciate if someone from JIRA can help resolve this quickly and my local IT team and I have tried everything possible on this.

Thanks and regards,

1 answer

0 votes

Hello @Mahesh Naidu

Welcome to Atlassian Community!

There are a couple of possible reasons that might cause your user to don't receive notifications.

First of all, I suggest you identify one of the issues that you did not receive a notification about > Navigate to the project that issue belongs to > Project settings > Notifications > Use the notification helper to check if there are any misconfigurations causing the notification to don't be sent.

If you already did that, I recommend you check the KB below to further troubleshoot your issue, paying an special attention to the Mail Queue under Administration > Mail Queue and see if notifications are being queued:

Troubleshoot notifications in Jira 

Let me know if this information helps.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

New Cloud Apps Roundup - Spring 2021

Atlassian's marketplace partners have had a very productive start to 2021! Since our last roundup, our developer community has added over 160 new cloud apps to the Atlassian Marketplace to help you...

85 views 1 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you