licensing programs Atlassian

Please help with licensing programs Atlassian products.

The license for the software Atlassian JIRA Service Desk: an increase in the license from 100 to unlimited number of agents. Here we need a new purchase for unlimited number of users or extension of the old licenses?

Customer bought Jira BigGantt, it is no longer needed and to extend / enhance this plugin does not want to.
Can we don't increase the licenses on plug-ins with the purchase of basic licenses?

1 answer

0 votes

You can manage this in your account that was used to buy the licences (or if your account has been added as a technical or billing contact to it)

To drop BigGantt, do not bother to relicence it.  To increase service desk users, request the higher tier and the site will give you a quote for the increase.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

391 views 1 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot