we purchase the JIRA serve licesnse at Sep. last year, can be used for JIra 6.0.4,
but now JIRA has changed to JIRA core, the JIRA serve license can't be used for JIRA core 7.0,
what should do to use JIRA core 7.0 normally.
can we get service of free upgrade in one year?
Your licence should work fine for JIRA 7, the licence scheme hasn't changed and your licence entitles you to use any version of JIRA Core released before September this year. You remain supported and upgradable until the licence expires, then you just need to renew as normal.
I have installed the JIRA core(atlassian-jira-core-7.0.0-x32.exe), before is JIRA 6.4. Now when I input the purchased license, JIRA core tell me that the license could not be installed.This license is not for the selected product. Please make sure that the license is for the selected product and contact Support if the issue continues.
But I think my license can entitle me to use the version of JIRA core.
Why I cann't use the JIRA core with the license? thanks for your answer.
It sounds like you have the wrong licence, but I don't know what you are doing with it.
Could you visit your my.atlassian.com account and look carefully at the licence you are using (not the key, but the details next to it with expiry date, number of users and the product it is for).
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