It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

jira license key expires early

Our 500 user server license expires on August 5th, however the pop-up I get indicates that the key will expire at the end of today which happens to be August 3rd. Is this in error, or will we lose access today? We have not received our new key yet and have concerns.

1 answer

1 accepted

2 votes
Answer accepted

Hey @Rob Tocher, 

Are you using Cloud or server version? If on server, you will not lose access just the ability to upgrade and request support if there is an issue. 

I assume the same for cloud or at least a grace period. (I haven't used cloud)

If you have additional concerns call the sales dept and they are really great about explaining things. 

https://www.atlassian.com/company/contact/purchasing-licensing

Thanks, 

Avril 

That is good information Avril, thank you. My concern was about the actual date being off by a day in terms of expired support though. Could be a bug? Could be a time-zone thing?

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

1,099 views 7 0
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you