jira data disappear?

kangsookim June 6, 2016

I am using JIRA software server trial. and i am using very well.

but today, When i connect to JIRA software server, I can't. so I check my server.

I think My server was shutdown unsafely.

so I reboot my server. but my JIRA data disappear.

I didn't backup my data. how can i find my JIRA software Data. 

PLEASE let me know , How can I recover my data~

 

p.s 

thanks~

I recover data from backup file(export folder).

 

I add comment your message. but they say I have no permmission!

1 answer

1 accepted

1 vote
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 6, 2016

What does the log file say has gone wrong?  <JIRA home>/logs/atlassian-jira.log

Also, have a look in <JIRA home>/export - are tehre any files in there?  (It should have regular backups in there)

kangsookim June 6, 2016

I have file in  <JIRA home>/export/2016-May-31–1600.zip file~

Can i restore this file?

 

and this is my log. please check what's wrong~

 

2016-06-03 20:34:38,599 http-nio-8080-exec-20 ERROR anonymous 1234x67961x6 yavphw 223.33.164.24 /s/d41d8cd98f00b204e9800998ecf8427e-CDN/en_US9xzssu/70119/b6b48b2829824b869586ac216d119363/0.5.0/_/download/batch/com.atlassian.plugin.jslibs:moment-2.6.0/com.atlassian.plugin.jslibs:moment-2.6.0.js [o.a.c.c.C.[.[localhost].[/].[file-server]] Servlet.service() for servlet file-server threw exception java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine  at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:140)  at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:65)  at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:100)  at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.cache(Controller.java:317)  at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.writeTo(Controller.java:272)  at com.atlassian.plugin.webresource.http.Controller.sendCached(Controller.java:364)  at com.atlassian.plugin.webresource.http.Controller.serveResources(Controller.java:179)  at com.atlassian.plugin.webresource.http.Controller.serveBatch(Controller.java:78)  at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:139)  at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:128)  at com.atlassian.plugin.webresource.support.http.BaseRouter.callHandler(BaseRouter.java:187)  at com.atlassian.plugin.webresource.support.http.BaseRouter.dispatch(BaseRouter.java:161)  at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:67)  at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:33)  at javax.servlet.http.HttpServlet.service(HttpServlet.java:618)  at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)  ... 111 filtered  at com.atlassian.jira.plugin.webresource.CachingResourceDownloadRewriteRule$1.execute(CachingResourceDownloadRewriteRule.java:60)  at org.tuckey.web.filters.urlrewrite.RewrittenUrlClass.doRewrite(RewrittenUrlClass.java:61)  ... 60 filtered  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)  at java.lang.Thread.run(Thread.java:745) Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine  at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:393)  at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:426)  at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:339)  at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:418)  at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:406)  at java.util.zip.DeflaterOutputStream.flush(DeflaterOutputStream.java:277)  at com.atlassian.gzipfilter.GzipResponseStream.flush(GzipResponseStream.java:31)  at com.atlassian.gzipfilter.RoutableServletOutputStream.flush(RoutableServletOutputStream.java:138)  at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:136)  ... 192 more Caused by: java.io.IOException: An established connection was aborted by the software in your host machine  at sun.nio.ch.SocketDispatcher.write0(Native Method)  at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51)  at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)  at sun.nio.ch.IOUtil.write(IOUtil.java:65)  at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471)  ... 10 filtered  ... 201 more 2016-06-03 20:34:38,615 http-nio-8080-exec-20 ERROR      [o.a.c.c.C.[.[localhost].[/].[noopservlet]] Servlet.service() for servlet [noopservlet] in context with path [] threw exception java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine  at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:140)  at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:65)  at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:100)  at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.cache(Controller.java:317)  at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.writeTo(Controller.java:272)  at com.atlassian.plugin.webresource.http.Controller.sendCached(Controller.java:364)  at com.atlassian.plugin.webresource.http.Controller.serveResources(Controller.java:179)  at com.atlassian.plugin.webresource.http.Controller.serveBatch(Controller.java:78)  at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:139)  at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:128)  at com.atlassian.plugin.webresource.support.http.BaseRouter.callHandler(BaseRouter.java:187)  at com.atlassian.plugin.webresource.support.http.BaseRouter.dispatch(BaseRouter.java:161)  at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:67)  at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:33)  at javax.servlet.http.HttpServlet.service(HttpServlet.java:618)  at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)  ... 111 filtered  at com.atlassian.jira.plugin.webresource.CachingResourceDownloadRewriteRule$1.execute(CachingResourceDownloadRewriteRule.java:60)  at org.tuckey.web.filters.urlrewrite.RewrittenUrlClass.doRewrite(RewrittenUrlClass.java:61)  ... 60 filtered  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)  at java.lang.Thread.run(Thread.java:745) Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine  at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:393)  at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:426)  at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:339)  at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:418)  at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:406)  at java.util.zip.DeflaterOutputStream.flush(DeflaterOutputStream.java:277)  at com.atlassian.gzipfilter.GzipResponseStream.flush(GzipResponseStream.java:31)  at com.atlassian.gzipfilter.RoutableServletOutputStream.flush(RoutableServletOutputStream.java:138)  at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:136)  ... 192 more Caused by: java.io.IOException: An established connection was aborted by the software in your host machine  at sun.nio.ch.SocketDispatcher.write0(Native Method)  at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51)  at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)  at sun.nio.ch.IOUtil.write(IOUtil.java:65)  at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471)  ... 10 filtered  ... 201 more 2016-06-03 20:43:29,881 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 20:43:29,881 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 20:43:35,414 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-03 21:43:29,886 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 21:43:29,886 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 21:43:35,421 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-03 22:43:29,899 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 22:43:29,899 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 22:43:35,449 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-03 23:43:29,917 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 23:43:29,917 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 23:43:35,454 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 00:43:29,922 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 00:43:29,922 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 00:43:35,459 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 01:43:29,926 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 01:43:29,926 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 01:43:35,463 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 02:43:29,937 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 02:43:29,937 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 02:43:35,467 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 03:43:29,951 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 03:43:29,951 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 03:43:35,473 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 04:00:00,784 Caesium-1-3 INFO anonymous    Backup Service [c.a.j.bc.dataimport.DefaultExportService] Data export completed in 625ms. Wrote 12188 entities to export in memory. 2016-06-04 04:00:00,784 Caesium-1-3 INFO anonymous    Backup Service [c.a.j.bc.dataimport.DefaultExportService] Attempting to save the Active Objects Backup 2016-06-04 04:00:01,331 Caesium-1-3 INFO anonymous    Backup Service [c.a.j.bc.dataimport.DefaultExportService] Finished saving the Active Objects Backup 2016-06-04 04:43:29,960 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 04:43:29,960 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 04:43:35,475 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 05:43:29,971 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 05:43:29,971 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 05:43:35,486 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 06:43:29,984 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 06:43:29,984 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 06:43:35,505 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 07:43:30,001 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 07:43:30,001 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 07:43:35,507 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 08:43:30,014 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 08:43:30,014 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 08:43:35,514 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 09:43:30,021 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 09:43:30,021 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 09:43:35,536 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 10:43:30,040 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 10:43:30,040 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 10:43:35,540 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-07 08:19:58,960 localhost-startStop-1 INFO      [c.a.jira.startup.JiraStartupLogger]

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 6, 2016

It looks to me like you have a broken add-on, but it's hard to tell from that chunk of log - are there any other errors?

You should be able to restore your data from that backup file, yes.

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