jira data disappear?

I am using JIRA software server trial. and i am using very well.

but today, When i connect to JIRA software server, I can't. so I check my server.

I think My server was shutdown unsafely.

so I reboot my server. but my JIRA data disappear.

I didn't backup my data. how can i find my JIRA software Data. 

PLEASE let me know , How can I recover my data~

 

p.s 

thanks~

I recover data from backup file(export folder).

 

I add comment your message. but they say I have no permmission!

1 answer

1 accepted

1 vote

What does the log file say has gone wrong?  <JIRA home>/logs/atlassian-jira.log

Also, have a look in <JIRA home>/export - are tehre any files in there?  (It should have regular backups in there)

I have file in  <JIRA home>/export/2016-May-31–1600.zip file~

Can i restore this file?

 

and this is my log. please check what's wrong~

 

2016-06-03 20:34:38,599 http-nio-8080-exec-20 ERROR anonymous 1234x67961x6 yavphw 223.33.164.24 /s/d41d8cd98f00b204e9800998ecf8427e-CDN/en_US9xzssu/70119/b6b48b2829824b869586ac216d119363/0.5.0/_/download/batch/com.atlassian.plugin.jslibs:moment-2.6.0/com.atlassian.plugin.jslibs:moment-2.6.0.js [o.a.c.c.C.[.[localhost].[/].[file-server]] Servlet.service() for servlet file-server threw exception java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine  at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:140)  at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:65)  at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:100)  at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.cache(Controller.java:317)  at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.writeTo(Controller.java:272)  at com.atlassian.plugin.webresource.http.Controller.sendCached(Controller.java:364)  at com.atlassian.plugin.webresource.http.Controller.serveResources(Controller.java:179)  at com.atlassian.plugin.webresource.http.Controller.serveBatch(Controller.java:78)  at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:139)  at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:128)  at com.atlassian.plugin.webresource.support.http.BaseRouter.callHandler(BaseRouter.java:187)  at com.atlassian.plugin.webresource.support.http.BaseRouter.dispatch(BaseRouter.java:161)  at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:67)  at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:33)  at javax.servlet.http.HttpServlet.service(HttpServlet.java:618)  at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)  ... 111 filtered  at com.atlassian.jira.plugin.webresource.CachingResourceDownloadRewriteRule$1.execute(CachingResourceDownloadRewriteRule.java:60)  at org.tuckey.web.filters.urlrewrite.RewrittenUrlClass.doRewrite(RewrittenUrlClass.java:61)  ... 60 filtered  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)  at java.lang.Thread.run(Thread.java:745) Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine  at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:393)  at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:426)  at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:339)  at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:418)  at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:406)  at java.util.zip.DeflaterOutputStream.flush(DeflaterOutputStream.java:277)  at com.atlassian.gzipfilter.GzipResponseStream.flush(GzipResponseStream.java:31)  at com.atlassian.gzipfilter.RoutableServletOutputStream.flush(RoutableServletOutputStream.java:138)  at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:136)  ... 192 more Caused by: java.io.IOException: An established connection was aborted by the software in your host machine  at sun.nio.ch.SocketDispatcher.write0(Native Method)  at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51)  at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)  at sun.nio.ch.IOUtil.write(IOUtil.java:65)  at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471)  ... 10 filtered  ... 201 more 2016-06-03 20:34:38,615 http-nio-8080-exec-20 ERROR      [o.a.c.c.C.[.[localhost].[/].[noopservlet]] Servlet.service() for servlet [noopservlet] in context with path [] threw exception java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine  at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:140)  at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:65)  at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:100)  at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.cache(Controller.java:317)  at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.writeTo(Controller.java:272)  at com.atlassian.plugin.webresource.http.Controller.sendCached(Controller.java:364)  at com.atlassian.plugin.webresource.http.Controller.serveResources(Controller.java:179)  at com.atlassian.plugin.webresource.http.Controller.serveBatch(Controller.java:78)  at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:139)  at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:128)  at com.atlassian.plugin.webresource.support.http.BaseRouter.callHandler(BaseRouter.java:187)  at com.atlassian.plugin.webresource.support.http.BaseRouter.dispatch(BaseRouter.java:161)  at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:67)  at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:33)  at javax.servlet.http.HttpServlet.service(HttpServlet.java:618)  at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)  ... 111 filtered  at com.atlassian.jira.plugin.webresource.CachingResourceDownloadRewriteRule$1.execute(CachingResourceDownloadRewriteRule.java:60)  at org.tuckey.web.filters.urlrewrite.RewrittenUrlClass.doRewrite(RewrittenUrlClass.java:61)  ... 60 filtered  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)  at java.lang.Thread.run(Thread.java:745) Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine  at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:393)  at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:426)  at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:339)  at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:418)  at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:406)  at java.util.zip.DeflaterOutputStream.flush(DeflaterOutputStream.java:277)  at com.atlassian.gzipfilter.GzipResponseStream.flush(GzipResponseStream.java:31)  at com.atlassian.gzipfilter.RoutableServletOutputStream.flush(RoutableServletOutputStream.java:138)  at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:136)  ... 192 more Caused by: java.io.IOException: An established connection was aborted by the software in your host machine  at sun.nio.ch.SocketDispatcher.write0(Native Method)  at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51)  at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)  at sun.nio.ch.IOUtil.write(IOUtil.java:65)  at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471)  ... 10 filtered  ... 201 more 2016-06-03 20:43:29,881 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 20:43:29,881 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 20:43:35,414 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-03 21:43:29,886 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 21:43:29,886 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 21:43:35,421 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-03 22:43:29,899 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 22:43:29,899 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 22:43:35,449 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-03 23:43:29,917 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 23:43:29,917 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 23:43:35,454 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 00:43:29,922 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 00:43:29,922 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 00:43:35,459 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 01:43:29,926 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 01:43:29,926 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 01:43:35,463 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 02:43:29,937 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 02:43:29,937 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 02:43:35,467 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 03:43:29,951 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 03:43:29,951 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 03:43:35,473 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 04:00:00,784 Caesium-1-3 INFO anonymous    Backup Service [c.a.j.bc.dataimport.DefaultExportService] Data export completed in 625ms. Wrote 12188 entities to export in memory. 2016-06-04 04:00:00,784 Caesium-1-3 INFO anonymous    Backup Service [c.a.j.bc.dataimport.DefaultExportService] Attempting to save the Active Objects Backup 2016-06-04 04:00:01,331 Caesium-1-3 INFO anonymous    Backup Service [c.a.j.bc.dataimport.DefaultExportService] Finished saving the Active Objects Backup 2016-06-04 04:43:29,960 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 04:43:29,960 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 04:43:35,475 Caesium-1-2 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 05:43:29,971 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 05:43:29,971 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 05:43:35,486 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 06:43:29,984 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 06:43:29,984 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 06:43:35,505 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 07:43:30,001 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 07:43:30,001 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 07:43:35,507 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 08:43:30,014 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 08:43:30,014 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 08:43:35,514 Caesium-1-3 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 09:43:30,021 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 09:43:30,021 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 09:43:35,536 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 10:43:30,040 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 10:43:30,040 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 10:43:35,540 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-07 08:19:58,960 localhost-startStop-1 INFO      [c.a.jira.startup.JiraStartupLogger]

It looks to me like you have a broken add-on, but it's hard to tell from that chunk of log - are there any other errors?

You should be able to restore your data from that backup file, yes.

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