I am trying to set a specific comment when a certain ticket type is created, and I need to show a custom field value.
The automation rule is set as follows:
Rule Name: Send Incident creation notification on CRITICAL Status: ENABLED Actor: level1 Trigger Type: Issue Event Trigger Issue Event: ISSUE CREATED JQL expression: issuetype=Incident and Severity=Critical and project in (MY_Project_Template) Actions Comment Issue Action Comment: NEW Incident notification ||Item||Description|| |Ticket number|$issue.key| |Description|$issue.summary| |Start Time (CET)|$issue.created| |Status|$issue.status.name| |Market affected|$project.name| |Service(s) affected|Installation of services & $issue.customfield(12003)| |Next update (CET)| <TBD>| |End Time (CET)|<TBD>| |Impact:|Service installation not working| |Resolution|To be provided| |Root cause|To be provided| Comment Visibility: Viewable by All Users Send notification?: Yes
When I create such a ticket (Incident/Critical), the comment is set, but the customfield value is not expanded - it is listed as it is:
NEW Incident notification
|Ticket number||<correct ticket ID>|
|Start Time (CET)||2016-03-09 00:16:00.0|
|Service(s) affected||Installation of services & $issue.customfield(12003)|
|Next update (CET)||<TBD>|
|End Time (CET)||<TBD>|
Service installation not working
|Resolution||To be provided|
|Root cause||To be provided|
Can anyone help me understand how to get this CF value displayed?
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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