I am trying to set a specific comment when a certain ticket type is created, and I need to show a custom field value.
The automation rule is set as follows:
Rule Name: Send Incident creation notification on CRITICAL Status: ENABLED Actor: level1 Trigger Type: Issue Event Trigger Issue Event: ISSUE CREATED JQL expression: issuetype=Incident and Severity=Critical and project in (MY_Project_Template) Actions Comment Issue Action Comment: NEW Incident notification ||Item||Description|| |Ticket number|$issue.key| |Description|$issue.summary| |Start Time (CET)|$issue.created| |Status|$issue.status.name| |Market affected|$project.name| |Service(s) affected|Installation of services & $issue.customfield(12003)| |Next update (CET)| <TBD>| |End Time (CET)|<TBD>| |Impact:|Service installation not working| |Resolution|To be provided| |Root cause|To be provided| Comment Visibility: Viewable by All Users Send notification?: Yes
When I create such a ticket (Incident/Critical), the comment is set, but the customfield value is not expanded - it is listed as it is:
NEW Incident notification
|Ticket number||<correct ticket ID>|
|Start Time (CET)||2016-03-09 00:16:00.0|
|Service(s) affected||Installation of services & $issue.customfield(12003)|
|Next update (CET)||<TBD>|
|End Time (CET)||<TBD>|
Service installation not working
|Resolution||To be provided|
|Root cause||To be provided|
Can anyone help me understand how to get this CF value displayed?
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