is there a support desk?

[Hugh Meagher]

Is there a support desk that I can log a call with and talk to someone? I have being trying to install a plugin in on JIRA Server. I previously installed this plugin on the cloud. I cannot get past the "Request" plugin option to install it.

[Nic Brough -Adaptavist-]

Only if you have "premium" support.  Otherwise, raise it at https://support.atlassian.com

Or tell us a bit more about the issue here, and we can try to help.

However... "I have being trying to install a plugin in on JIRA Server. I previously installed this plugin on the cloud." - Cloud add-ons, for the most part, do not work for Server.  Unless the vendor has provided an add-on for both Server and Cloud, it's not going to work.

[Hugh Meagher]

When using the find add-on function the add-ons are listed with only a "Request" button unlike the "Free Trial" button on the Cloud version. Furthermore the Cloud version has an option to under the "Manage Add-On" to "Upload Add-on"

I am logged in as an administrator and cannot find any method of turning off the "Request" feature on the add ons section.

[Nic Brough -Adaptavist-]

The request option pokes your admin and asks them to install it, it doesn't do anything with the add-on. 

Cloud has "upload" for Connect add-ons, it won't accept Server add-ons (and vice-versa for server)

There is a way to turn off the request, you can disable the module that provides it, I think.