how to auto assign an issue to a user on transition from one state to another

I have a 8 step workflow. Upon creation, the tickets are set to be auto-assigned to project leads. 

I want to assign the ticket to another user (a developer) when the project lead accepts the ticket. 

How can this be done?

2 answers

This widget could not be displayed.
Zack Seibert Community Champion May 16, 2016

If it is a specific user, you can do this is a post function on the transition where the ticket is taken.

This widget could not be displayed.

Thank you for the reply. 

I already did that, here is what I did:

  • I added the user I want to assign the ticket to as the "Assignable user" in project permissions
  • In project permissions I also had to add the Project Lead to whom the ticket is automatically assigned
  • When I test this, ticket is assigned automatically to the project lead on creation, which is fine. BUT the ticket is not assigned to the desired user when I move from open stage to the next. It stays assigned to the project lead 

 

Zack Seibert Community Champion May 16, 2016

So on the transition from Open to whatever the next status you are going to is, you're going to want to set a Post Function in the workflow and use the "Update Issue Field" option. You can set the assignee on issue to a specific user here automatically.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

200 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you