I have a 8 step workflow. Upon creation, the tickets are set to be auto-assigned to project leads.
I want to assign the ticket to another user (a developer) when the project lead accepts the ticket.
How can this be done?
If it is a specific user, you can do this is a post function on the transition where the ticket is taken.
Thank you for the reply.
I already did that, here is what I did:
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So on the transition from Open to whatever the next status you are going to is, you're going to want to set a Post Function in the workflow and use the "Update Issue Field" option. You can set the assignee on issue to a specific user here automatically.
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