I have a 8 step workflow. Upon creation, the tickets are set to be auto-assigned to project leads.
I want to assign the ticket to another user (a developer) when the project lead accepts the ticket.
How can this be done?
Thank you for the reply.
I already did that, here is what I did:
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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