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how can we see issues which are shared on workplace or commented in JIRA.

we have completed Jira integration with workplace we can share the issue with workplace but now how can we see the updations on the issue without leaving the workplace.

1 answer

0 votes
Ismael Jimoh Community Leader Dec 06, 2018

Hi,

What is workplace first of all? Do you mean confluence or a 3rd party product?

If the former, you can add a macro. If the latter, I would suggest look at the integration documentation to see if there is a functionality that affords you such a solution.

Rgds.

Ismael

I see you mean FB workplace.

Reading the documentation says adding the link of ticket should show what the current status of the issue is(remember to enable preview): https://confluence.atlassian.com/jiracorecloud/jira-cloud-for-workplace-949249756.html?_ga=2.175983522.162079313.1543784443-793101009.1523541805

Hence if the ticket link is added to workplace, if you change the status in JIRA, issue status should be updated in workplace.

Hi, 

I have enabled the preview i can post the link to workplace but suppose the status of the ticket is updated or the asignee is changed this is not reflecting back on workplace.please suggest

It will "reflect" when you refresh the page.

No its not reflecting after refresh...can you please suggest something else

We're not able to see from within Jira, all the details of where and how each of there issues have been shared within workplace.

Do we need a paid account for JIRA for this integration with workplace.

Ok, that's a bug in your workplace, if it's not re-reading Jira on refresh.

If there is bug in my workplace then how to resolve then.

It sounds like your workplace is not reading Jira when it needs to.   I don't use whatever this workplace is, so I can't really help you with it, beyond telling you what the problem looks like.

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