email notification to service desk customer in JIRA Automation

I set up a rule in automation where i want notification for that rule. It is adding a service desk customer to participants. I would expect this customer to receive an email that he has been added as a participant but it doesnt seem to work.

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Steven Behnke Community Champion Sep 01, 2016

Any list of configurations, screenshots, results? We're playing a guessing game without that.

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