If you look more than the built-in export capabilities, there is the Better Excel Plugin.
After installation it will add new options to the Export drop-down, each of which renders a customizable Excel template into a final XLSX file. See this comparison for the notable differences.
Search for the issues from the "issues" menu, then use the "excel" links under the "export" menu
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Thank you for the quick response, I was little bit confused with the look and feel.
If you have any docs related to JIRA service desk and best practices , can you please send it to me.
TIA
Regards,
Susant
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I'd start with a read through https://confluence.atlassian.com/servicedeskcloud/getting-started-with-jira-service-desk-732528698.html
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