custom fields error when logging time

Good day,


Please assist, as when users try log time they recieve a 'required custom fields' error.


We recently improved our workflow, and at certain transitions, there are mandatory custom fields that need to be populated before the status can be changed. Im assuming only the existing tasks (prior to the new workflow) are affected.


Please assist, how do we go about this?



Rethabile M

4 answers

Can you add a screenshot of the error message please to help us troubleshoot your problem. Have you checked that the users with the issue have access to your mandatory custom fields and that they are able to populate.

Hi Phil, I have just attached the error. Thanks

Hi Rethabile, What you are seeing is your mandatory fields are being picked up on the work log action and the user prompted to tell them that they are required. You said that you had made the fields mandatory before a status can be changed. I assume you used validators on transitions to set the field as mandatory (and suitable screens to capture the information)? If not what approach did you take to make the fields mandatory? If you used behaviours (as described here then this makes the field mandatory at all stages of the process not just in certain transitions. It is likely that all issues will be affected by this mandatory step but obviously those that have values in the fields will not generate an error. A simple workaround would be to set a value for all "old" issues for the mandatory fields.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

815 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you