create issue button waiting

I am experiencing an issue with the create issue button. When I click on it, it "freezes" on the waiting icon forever (and I can't do anything more) : image2016-11-23 12:24:56.png

I think it happend some days ago, perhaps consequently to a screen update. I created and updated screens (that contains custom fields) for some exiting projects . I was wondering if the custom fields were right. I did an integrity check (successful). My JIRA version is 7.2.0.

I checked the log file but I could not find relevant information concerning that problem with the create button. Maybe that line could be a track (from Atlassian log file) : Thread corrupted! ActionContext still references a HttpRequest. URL: 'http://xxx:8080/browse/Projectxxx'. Attempted to clean up: true

Do you know how I could get more info/log or what to check to find out where does the bug comes from ?

Thanks.

1 answer

1 accepted

0 vote
Vasiliy Zverev Community Champion Nov 23, 2016

You can get more information into atlassian-jira.log on JIRA server.

Thanks Vasily,

This is where the bold message comes from. I'm currently analyzing atlassian-jira.log, however I could not find relevant messages concerning creation issue problem.

May be your support team knows what kind of problem it is, what to check, what to read or modify in JIRA, etc...

Vasiliy Zverev Community Champion Nov 23, 2016

I have my own log parser. If you provide log I will parse it. 

Thanks for your help Vasily. Actually I resolved my problem. I also have a custom log parser but the resolution didn't come from the log.
It was coming from custom fields and screens using Xray fields that I set up manually. I figured out that it is not recommanded to modifiy the Xray screens (Pre condition, Test, Test set, etc...).

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

178 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you