com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException (ORA-12592: TNS:bad packet)

I upgraded JIRA from 6.1.7 to 7.0.9, and then there was an alert saying I need to do re-index as the configuration changed.

So I chose 'Lock JIRA and rebuild index' and run it, but many similar errors occurred during the reindex. A sample is as follow:

2016-01-21 12:09:22,717 JiraTaskExectionThread-2 WARN k05691 722x10789x1 1rlrbrf 10.40.4.15 /secure/admin/jira/IndexReIndex.jspa [c.a.jira.index.AccumulatingResultBuilder] Indexing failed for Issue - '45251'
2016-01-21 12:09:22,718 JiraTaskExectionThread-2 WARN k05691 722x10789x1 1rlrbrf 10.40.4.15 /secure/admin/jira/IndexReIndex.jspa [c.a.jira.index.AccumulatingResultBuilder] com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum FROM jiraaction WHERE issueid=? AND actiontype=? (ORA-12592: TNS:bad packet
)
java.lang.RuntimeException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum FROM jiraaction WHERE issueid=? AND actiontype=? (ORA-12592: TNS:bad packet
)
at com.atlassian.jira.index.DefaultIndex$Failure.<init>(DefaultIndex.java:123)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IndexIssuesOperation.perform(DefaultIssueIndexer.java:460)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IndexIssuesOperation.perform(DefaultIssueIndexer.java:420)
at com.atlassian.jira.issue.index.DefaultIssueIndexer.lambda$null$57(DefaultIssueIndexer.java:348)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$$Lambda$335/1556615042.get(Unknown Source)
at com.atlassian.jira.index.SimpleIndexingStrategy.get(SimpleIndexingStrategy.java:9)
at com.atlassian.jira.index.SimpleIndexingStrategy.get(SimpleIndexingStrategy.java:5)
at com.atlassian.jira.index.MultiThreadedIndexingStrategy$1.call(MultiThreadedIndexingStrategy.java:38)
at com.atlassian.jira.index.MultiThreadedIndexingStrategy$1.call(MultiThreadedIndexingStrategy.java:35)
at com.atlassian.jira.util.concurrent.BoundedExecutor$2.call(BoundedExecutor.java:85)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum FROM jiraaction WHERE issueid=? AND actiontype=? (ORA-12592: TNS:bad packet
)
at com.atlassian.jira.issue.comments.CommentSearchManager.getComments(CommentSearchManager.java:99)
at com.atlassian.jira.issue.comments.DefaultCommentManager.getComments(DefaultCommentManager.java:153)
at com.atlassian.jira.issue.index.DefaultCommentRetriever.apply(DefaultCommentRetriever.java:42)
at com.atlassian.jira.issue.index.DefaultCommentRetriever.apply(DefaultCommentRetriever.java:30)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$DefaultDocumentCreationStrategy$1.apply(DefaultIssueIndexer.java:659)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$DefaultDocumentCreationStrategy.get(DefaultIssueIndexer.java:649)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$IndexIssuesOperation.perform(DefaultIssueIndexer.java:435)
... 12 more
Caused by: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum FROM jiraaction WHERE issueid=? AND actiontype=? (ORA-12592: TNS:bad packet
)
at org.ofbiz.core.entity.jdbc.SQLProcessor.executeQuery(SQLProcessor.java:642)
at org.ofbiz.core.entity.GenericDAO.createEntityListIterator(GenericDAO.java:967)
at org.ofbiz.core.entity.GenericDAO.selectListIteratorByCondition(GenericDAO.java:883)
at org.ofbiz.core.entity.GenericDAO.selectByAnd(GenericDAO.java:730)
at org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:903)
at org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:881)
at org.ofbiz.core.entity.GenericDelegator.getRelated(GenericDelegator.java:1499)
at org.ofbiz.core.entity.GenericDelegator.getRelatedByAnd(GenericDelegator.java:1446)
at org.ofbiz.core.entity.GenericValue.getRelatedByAnd(GenericValue.java:277)
at com.atlassian.jira.issue.managers.DefaultIssueManager.getEntitiesByIssue(DefaultIssueManager.java:516)
at com.atlassian.jira.issue.managers.DefaultIssueManager.getEntitiesByIssueObject(DefaultIssueManager.java:540)
at com.atlassian.jira.issue.comments.CommentSearchManager.getComments(CommentSearchManager.java:89)
... 19 more
Caused by: java.sql.SQLException: ORA-12592: TNS:bad packet

at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:440)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:396)
at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:837)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:445)
at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:523)
at oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:207)
at oracle.jdbc.driver.T4CPreparedStatement.executeForDescribe(T4CPreparedStatement.java:863)
at oracle.jdbc.driver.OracleStatement.executeMaybeDescribe(OracleStatement.java:1153)
at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1275)
at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3576)
at oracle.jdbc.driver.OraclePreparedStatement.executeQuery(OraclePreparedStatement.java:3620)
at oracle.jdbc.driver.OraclePreparedStatementWrapper.executeQuery(OraclePreparedStatementWrapper.java:1491)
at org.apache.commons.dbcp.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:96)
at org.apache.commons.dbcp.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:96)
at org.ofbiz.core.entity.jdbc.SQLProcessor.executeQuery(SQLProcessor.java:634)
... 31 more

 

I googled and can't find any useful information to resolve this problem, could you give me any suggestion?

Thank you.

1 answer

1 vote
Chris Fuller Atlassian Team Jan 20, 2016

From what I can tell, this means that there is something wrong with the configuration of the network between JIRA and Oracle that is corrupting the communication between them.  There probably isn't much that JIRA can to do deal with this; it really needs reliable access to the database and generally only retries operations when there is some reason (optimistic locking and unique constraints, for example) to expect them to fail under normal conditions.

I think you will probably need to involve your network's administrator to help diagnose the problem.

Thanks Chris for your answer, I'll get someone to check database connection first.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,182 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot