check issues created via service desk

Hi everybody!

i'm interesting moment: installed plugin sd and want to block to create issue via Atlassian UI. Only via sd. Could you help me please, is there checkbox, may be in database, on issue created via service desk?

1 answer

1 accepted

This widget could not be displayed.

You can add 'Fields Required' validator from JIRA Suite Utillities to the "create" transition of your workflow and add "Customer Request Type" as a required field.

This will prevent users from creating issues directly from the JIRA UI

2016-05-18_0806.png

Thx Boris!

You mean this:

image2016-5-18 10:32:15.png

This should be an issue created through JIRA UI not the portal right ?

Yes, I'm just said. I resolved this the next step:

if(isNull(customfield_10104)) //customer request type
{return, false, "create issue ticket via portal;}

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