i'm interesting moment: installed plugin sd and want to block to create issue via Atlassian UI. Only via sd. Could you help me please, is there checkbox, may be in database, on issue created via service desk?
You can add 'Fields Required' validator from JIRA Suite Utillities to the "create" transition of your workflow and add "Customer Request Type" as a required field.
This will prevent users from creating issues directly from the JIRA UI
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