check issues created via service desk

Hi everybody!

i'm interesting moment: installed plugin sd and want to block to create issue via Atlassian UI. Only via sd. Could you help me please, is there checkbox, may be in database, on issue created via service desk?

1 answer

1 accepted

This widget could not be displayed.

You can add 'Fields Required' validator from JIRA Suite Utillities to the "create" transition of your workflow and add "Customer Request Type" as a required field.

This will prevent users from creating issues directly from the JIRA UI


Thx Boris!

You mean this:

image2016-5-18 10:32:15.png

This should be an issue created through JIRA UI not the portal right ?

Yes, I'm just said. I resolved this the next step:

if(isNull(customfield_10104)) //customer request type
{return, false, "create issue ticket via portal;}

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

206 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you