check issues created via service desk

Hi everybody!

i'm interesting moment: installed plugin sd and want to block to create issue via Atlassian UI. Only via sd. Could you help me please, is there checkbox, may be in database, on issue created via service desk?

1 answer

1 accepted

You can add 'Fields Required' validator from JIRA Suite Utillities to the "create" transition of your workflow and add "Customer Request Type" as a required field.

This will prevent users from creating issues directly from the JIRA UI

2016-05-18_0806.png

Thx Boris!

You mean this:

image2016-5-18 10:32:15.png

This should be an issue created through JIRA UI not the portal right ?

Yes, I'm just said. I resolved this the next step:

if(isNull(customfield_10104)) //customer request type
{return, false, "create issue ticket via portal;}

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,138 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot