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can't creat any project as an admin after changing license

Chris Schaap Oct 26, 2017

When I try to creata a project I get this error.
I can't find anything in the log files, Jira has worked in the past it just happened after we switched license name.

We changed the license to another atlassian ID.

Any idea how to fix this?

 

 

Schermafbeelding 2017-10-27 om 07.39.28.png

1 answer

0 votes
Gonchik Tsymzhitov Community Leader Oct 27, 2017 • edited Oct 30, 2017

Hi! 

 

As I understand you have change from Software license to Core license.

is that correct? 

 

 

Looks like you are have you have 2 different server-id for diffent servers? 

Couldyou create a support issue? here: getsupport.atlassian.com

For double check your license status.

 

Cheers,

Tsymzhitov Gonchik

Chris Schaap Oct 29, 2017

The URL you are suggesting is not working....

Chris Schaap Oct 29, 2017

And Yes we had the server running with software and core on another atlassian ID. We didn't need the software anymore and changed the atlassian ID also

Gonchik Tsymzhitov Community Leader Oct 30, 2017

1. Please, use this manual for migrate your software projects to core. 

https://confluence.atlassian.com/migration/jira-7/how-to-move-from-jira-software-to-jira-core

2. About license, you should set after migrate projects the license key.

 

 

Cheer,

Gonchik Tsymzhitov

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